Privacy Policy

Kian Haughey, trading as Lincolnshire Trades, is the controller of personal information processed to run this directory. Contact [email protected] or call 07365 061861 about your information.

We collect information you provide when you create an account, publish a listing, upload work photos, write a review, send a business enquiry or contact us.

• Account information: your name, email address and authentication information handled by Supabase.
• Business information: business name, category, location and service area, contact details, description, services, experience, stated credentials and photos.
• Reviews: your rating, review text, display name and any location you provide.
• Enquiries: your name, email, optional phone number, job details, timing and message.
• Technical and security information: IP address, browser and request details processed by our hosting and security providers. Enquiry rate limiting uses a hashed identifier derived from your IP address.

Please do not submit sensitive personal information in reviews, photos or enquiry messages.

We use account and listing information to provide and manage the directory service you request. Our lawful basis is performance of our agreement with account holders.

Our legitimate interests are operating a useful local directory, delivering customer enquiries, displaying genuine feedback, reviewing listings, responding to support requests and protecting the service against fraud and spam. We consider the effects of these uses on your privacy. You may object to processing based on legitimate interests.

We may also process information when necessary to meet a legal obligation. We do not use your enquiry details to add you to a marketing mailing list.

Approved business profiles, business contact details, uploaded work photos and published reviews are public and may appear in search engines. Your sign-in password and private enquiry inbox are not published. Your business contact email may be the same as your account email if you use it for your listing.

An enquiry is shared with the business you choose and stored in its private dashboard inbox. That business is responsible for how it uses the information after receiving it; ask it about its own privacy practices. When email notifications are enabled, we use Resend to send a notification to the business owner’s confirmed account email. The notification links to the dashboard and does not include your message or contact details.

We use Cloudflare for website hosting and Turnstile spam protection, and Supabase for accounts, database storage and business photos. Authorised administration and provider support access may be needed to operate the service. We may disclose information where legally required or necessary to investigate misuse. We do not sell your personal information.

The directory database is hosted in Supabase’s London region. Cloudflare and Supabase operate internationally, so some service, security or support processing may take place outside the UK. See Cloudflare’s privacy information and Supabase’s privacy information for their processing and transfer arrangements. Contact us if you need more detail about transfers involving your data.

Essential browser storage keeps you signed in and temporarily saves an unfinished registration so you can complete your business profile. Cloudflare security checks may use essential cookies or related browser signals. Signing out ends the current website session.

The current website does not include advertising trackers or optional analytics. If we introduce optional tracking, we will explain it and request consent where required before it runs.

We keep account and listing information while needed to provide your account and profile. Enquiries and support correspondence are kept while needed to handle the request, follow-up or a related dispute. Reviews are kept while relevant to the listed business, subject to removal requests and moderation.

We assess continued need using account activity, whether a request or dispute remains open, fraud prevention and legal obligations. There is currently no automatic expiry for stored enquiries. You can request deletion or account closure by emailing us; we will explain any information we must retain and why. Provider security logs and backups follow their own retention schedules.

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your personal information, and object to processing based on legitimate interests. If we rely on consent for a future feature, you can withdraw it. We do not make solely automated decisions with legal or similarly significant effects about you.

To make a request, email [email protected]. We may ask for enough information to verify your identity and usually respond within one month, explaining any lawful extension. You can complain to us and to the Information Commissioner’s Office (ICO).

We will update this notice when the service or our handling of information changes. The date above shows the latest revision.